Terms of service

Courtesy translation. Only the Italian version of this document has legal value: if the two texts diverge, the Italian text prevails. Italian law applies to the relationship in any case.

Subject

Flarseo is a subscription software service supplied by Collaborazioni Digitali Srl, registered office at Via Ludovico Muratori 29, 20135 Milano (MI), Italy, VAT number IT11899440967, trading since 2021. Certified email collaborazionidigitali.srl@legalmail.it, ordinary contact info@flarseo.com.

The service orchestrates artificial intelligence systems to plan, write, review and publish editorial articles and social posts for the customer brand, to track local search rankings on Google and visibility inside conversational assistants, and to build a website.

This page describes the conditions in an accessible form. The actual contractual documents are the framework agreement and its annexes, generated for each customer by the application and sent by email at signup, in Italian.

This page is not the contract. The framework agreement and its annexes, which you receive by email when you sign up, are the binding documents: if they diverge from what you read here, they prevail.

Who may subscribe

Registration is reserved for parties acting in the course of a business or profession: companies holding an Italian VAT number, or sole traders and self employed professionals identified by the owner tax code.

There is no purchase path for private consumers and these conditions are not written for consumers. The protections that Italian consumer law reserves for distance contracts with consumers therefore do not apply.

Whoever completes the registration declares that they have authority to bind the party named for invoicing, and warrants that the data supplied is correct and up to date.

Account and credentials

Access credentials are personal and may not be transferred. The customer keeps them safe, avoids sharing them, and tells us without delay of any suspected unauthorised use by writing to info@flarseo.com.

Until that report reaches us, activity carried out with the customer credentials is treated as carried out by the customer.

Each account is tied to a single legal entity. If you have several brands or several locations we can set them up inside the same workspace: talk to us before opening a second registration.

Subscription and billing

The subscription is monthly and renews automatically at expiry, with no minimum term and no lock in.

Payments are handled by Stripe, a specialist online payment provider. Flarseo never stores card data: it is transmitted encrypted and stays with the payment provider.

• At signup the card is authorised, not charged.
• The first charge falls at the end of the 14 day trial.
• Later charges follow the same date each month.
• The electronic invoice is issued to the SDI recipient code or the certified email address you gave at signup.
• Prices are stated net of VAT unless indicated otherwise.

If a charge fails we tell you and try again. The payment provider may re present the charge according to its own technical rules.

Trial period

Every plan that can be bought online includes a 14 day trial.

The account only activates when you confirm the contract from the button in the email you receive after the card authorisation. Before that confirmation there is no active account and there is no charge.

If you cancel before the 14 days are over you pay nothing: the authorisation on the card lapses and no amount is collected.

The trial is granted once per party. Repeated registrations with different data but referable to the same party do not create a right to a further trial.

Price changes

Prices can change over time. A change never applies to a period already invoiced: it takes effect from renewals after the effective date.

Every change is notified in writing by email before it takes effect, with enough notice to let you decide. The exact notice period is stated in the framework agreement.

If the new price does not suit you, you can cancel before it takes effect, at no further cost and without having to justify the decision.

See the current plans and prices

Cancellation and its effects

You can cancel at any time from the platform, or by writing to info@flarseo.com from the email address linked to the account.

Cancellation takes effect at the end of the period already paid for: the service stays fully active until then and no further charge is issued.

No refund is due for the fraction of a period already invoiced, unless the law or a written agreement says otherwise.

Before the service ends you can export content, website, copy and brand identity: they remain your property. After it ends, data stays recoverable for the limited period stated in the framework agreement, then it is deleted as described in the privacy notice.

Read the privacy notice

Suspension and termination

We may suspend access to the service, in whole or in part, in the following cases.

• Non payment that persists after a written reminder.
• Use of the service in breach of the acceptable use conditions.
• Activity that puts the security, integrity or availability of the platform at risk for other customers.
• A request from a competent authority or a legal obligation.

Where we can, we warn you before suspending and state precisely what needs to happen to restore access. If the cause is not removed within a reasonable time the contract may be terminated.

Read the acceptable use conditions

Ownership of content

Generated content, the website, the copy and the brand identity built inside Flarseo remain the property of the customer and can be exported at any time.

The software, the interface, the system prompts, the orchestration logic, the documentation and every product improvement remain the property of Collaborazioni Digitali Srl.

The customer grants us the licence strictly needed to process their materials in order to deliver the service requested, and nothing beyond that.

Limitation of liability

The service produces content with artificial intelligence systems. The customer remains the publisher of what goes out on their own properties and answers for what is published.

We do not guarantee ranking, traffic, lead or revenue outcomes: they depend on factors outside our control, starting with the algorithms of search engines and conversational assistants, which change without notice.

To the extent permitted by law our liability is limited as set out in the framework agreement. Wilful misconduct and gross negligence are never limited, nor is any liability that the law declares cannot be limited.

How we disclose AI generated content

Changes to these terms

We may update this page. Every version carries a number and a date, shown just under the title.

Material changes are notified by email before the effective date. Continuing to use the service after that date counts as acceptance of the updated version.

Changes to the framework agreement follow instead the procedure set out in the agreement itself.

Applicable law and jurisdiction

Italian law applies to the relationship.

The competent court is the one stated in the framework agreement. Because the relationship runs between parties acting in the course of a business, the jurisdiction clause is among those requiring specific approval under articles 1341 and 1342 of the Italian civil code: that approval happens when the contract is confirmed, not on this page.

The documents that count

If the texts diverge, this order applies.

1. The framework agreement signed by the customer.
2. The annexes to the framework agreement, among them the data processing agreement, the commercial conditions and any service level commitments.
3. The public legal pages of this website, including the one you are reading.

All contractual documents are drawn up in Italian. Versions of these pages in other languages are courtesy translations.

Summary of the data processing agreement

Service levels