Flarseo
This translation is being reviewed. The Italian text remains the reference version.
How to ask us for help
No obstacle course and no bot bouncing you between pages. You write, a person reads, a person answers. Here are the channels, what is worth including and the answers to the questions we get most often.
Two routes, one queue
Requests end up in the same place: pick whichever costs you less effort.
Support inside your workspace
The fastest route, because the request arrives already linked to your account, your brand and the screen you opened it from. You do not have to explain who you are.
- Technical context attached automatically
- Full history of your requests always available
- Best for anything tied to a piece of content or a publication
Write to info@flarseo.com
Good for everything else: commercial questions, invoicing, plan changes, and requests from people who do not have access yet.
- No login needed
- You can attach documents and images
- Also suitable for someone helping you from outside
What to put in a request
Almost every long exchange starts with a first email that was too short. With these details we can usually answer on the first reply instead of asking you for more.
- What you were doing and which page or section you were on.
- What you expected to happen and what happened instead.
- When the problem appeared and whether it repeats or happened once.
- The name of the brand or workspace involved, if you follow more than one.
- The exact wording of any error message, or a screenshot.
- If it concerns a piece of content, the title of the article or post and the stage it had reached.
Never send us passwords. We never need them: to enter your workspace we ask for explicit, temporary permission, and we ask in writing.
What to expect
Priority changes with the active plan, but no request goes unanswered. Below is a qualitative description: measurable commitments, where the contract provides for them, live in the SLA document.
| Plan | Channel | How we work |
|---|---|---|
| Starter | Ticket support | Answered on working days, in the order requests arrive. |
| Pro | Priority support | Requests move to the front of the queue, and cases that block a publication are picked up first. |
| Ultra and Agency | Dedicated contact | A fixed person who knows your project, with top priority and commitments formalised in the SLA. |
Outages affecting several customers at once are handled as incidents and communicated separately, so nobody has to write in individually.
Sometimes the answer is already written
Three places worth checking before opening a request.
Glossary
If a report throws a term at you that means nothing, it is almost certainly explained there in three lines.
Open the glossaryBlog
Deeper pieces on local SEO, content and visibility inside conversational assistants, with concrete examples.
Read the blogChangelog
If something behaves differently from yesterday, a recent release is often the reason.
See what is newFrequently asked questions
Did not find your answer?
Write to info@flarseo.com or use the contact page. We answer within one working day.